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Around SBN: How The Kings Beat The Coyotes: Lather, Rinse, Repeat

The link goes to the team's website. That's not news. But tomorrow, the team's website will be streaming the official opening of the "Mission Control" digital command center at the Prudential Center at 12 PM EST on Wednesday.

Said opening will feature Matt Loughlin, other front office staff, and the owner himself, Jeff Vanderbeek.

If you haven't noticed on Twitter yet, the team has named several Devils Generals (@DevilsGenerals) in an attempt to more directly link fan feedback to the organization. The Devils have set up a separate room, "Mission Control," for said generals to do that as well as monitoring Twitter, Facebook, and other media (e.g. blogs like this one).

I await to see how effective this is, as to whether the fans respond well to the generals and whether the organization will hear them loud and clear. Thanks to the Devils organization for sending me the press release.

over 1 year ago Stanley_cup_and_you_-_sbn_tiny John Fischer 9 comments 0 recs  | 

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Call me old fashioned

I dont get it, so is it like a press box for the social media and blog writers?
They should just stick to the “free hat day” promotion

by whatjusthappened on Feb 15, 2011 6:11 PM EST reply actions  

I dont get it, so is it like a press box for the social media and blog writers?

Well, no. Presumably, they’d be monitoring this so if someone has a question or a complaint, they can go directly to someone in the front office.

They should just stick to the "free hat day" promotion

They can do both.

Devils in my heart! Devils in my mind! Devils in my eyes! Devils until I die!
In Lou We Trust - The New Jersey Devils SBN Blog

by John Fischer on Feb 15, 2011 6:34 PM EST up reply actions  

You’re right. You don’t get it. It’s about free publicity and social/ viral marketing for “fans of today.” This blog is an example of free publicity, as well, and it does what the Star-Ledger and The Record cannot.

The Devils are the most consistent and most successful sports franchise in the past fifteen years. Only other candidates: Patriots, Steelers, Yankees, the Red Wings, and Manchester United.

New Jersey, itself the first or second wealthiest state in the nation (per capita), struggles to assert it’s identity beyond the scoffing, scornful, entitled image-makers on Madison Avenue in Manhattan. (Incidentally, half of them are from NJ suburbs). NJ is hamstrung by problems we all know, like images of boring suburbs, urban decay, widespread corruption by partisan hacks, and idiotic meatheads. But, in large part, it is a wonderful place to live.

The Devils – like NJ – are squeezed between two major media and sports markets, and often struggle to maintain the fan base despite the teams success. It’s image on the ice is impeccable – disciplined, hard-working, defensive-minded, repletely professional – but its image by the public at large is… what exactly?

I can’t speak to what the Raggers fans think of the Devils, because their loyalty to their grandfather’s franchise makes as much sense as their loyalty to their grandfather’s church: the loyalty is unwavering and they do not demand results. Consequently, the unsuccessful franchise lumbers on with many patrons; the high ticket and merchandise sales continue flowing even while the GM and owners are unaware that their arena is crumbling.

But what does the public at-large think about the Devils? How can the Devils hold onto the casual fan? And how can the Devils cement themselves into the lives of their hardcore fans before, during, and after the game? Through social media and smart-phone access to team notes and fan features.

P.S. As a side note, the NHL is probably the most digital media & video-integrated professional sports league around. The NHL website and “On the Fly” will show you what I mean. Indeed, the sport of hockey lends itself to quick clips of exciting hits, scores, and saves. It is for this reason that NHL Chief Operating Officer John Collins is, in my book, such a rising star and is hopefully going to replace Gary Bettman within 3-5 years.

by Alan Wright on Feb 15, 2011 7:09 PM EST up reply actions   1 recs

Well said.

 This, like the other tools that the Devils have implemented this year in order to extend their social reach, is a good idea at heart. On a side note, I think my favorite addition this year has been the rocking Fan’s Supporter Section, which can permanently change the culture of a team that has had a reputation of not being loud during games. It’s the perfect opportunity to gather the loudest, most passionate Devils fans together to rock the Rock. Collectively, I am very excited and happy for what the Devils have done this year to turn the tides socially, particularly because for the most part this has been a down year (which makes it even more difficult).

"We are what we repeatedly do. Excellence, then, is not an act, but a habit." -Aristotle

by Tim G on Feb 15, 2011 9:04 PM EST up reply actions  

rock the Rock

That should be on a T-shirt.

Rock the Red is overdone and used by several teams. Rock the Rock is uniquely Devils.

by elesias on Feb 16, 2011 7:35 AM EST up reply actions  

Ok I saw the video on face book, looks pretty cool and I guess a good idea. Do you think they will track this site too, considering how active it is even more during games?

by whatjusthappened on Feb 16, 2011 4:50 PM EST reply actions  

My guess is yes. The organization knows about this site and this goes hand in hand with what thing does (monitor social media).

In Lou We Trust: SBN Blog of the New Jersey Devils
"Hockey is the only job I know where you get paid to have a nap on the day of the game." - Chico Resch

by Matthew Ventolo on Feb 16, 2011 5:12 PM EST up reply actions  

My guess is they would Probably give a look at the confidence poll every so often

by KovyisLove on Feb 16, 2011 5:55 PM EST up reply actions  

They’ll be here stealing all of our best ideas! Well, I hope so.

Did anyone else get a call from the Devils several months ago doing a survey about the fan experience? I talked to their survey guy a few times.

I think my feedback was:

  • cut out all the crappy non-sequitur pop music.
  • get new and legit cheers and “GOOAALLLL” music (see The NY Times article, “Songs to Accompany an Airhorn”)
  • get legit fans cheering.
  • use this year’s record-breaking losing streaks to promote, promote, promote those empty seats to area high school hockey teams.
  • drop the Devils Dancers (sorry ladyz, but nobody cares).

by Alan Wright on Feb 17, 2011 3:14 AM EST reply actions  

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